Terms and Conditions

1. General info
2. Payment and prices
3. Delivery
4. Returns, exchanges and warranties
5. Company info

     

     1. General info


    1.1. Order confirmation
    By placing an order through our online store or Instagram, you approve to our terms & conditions as a binding agreement. We reserve the right not to accept your order, if the advertised price by a mistake should be incorrect at the time the order was placed. As soon as your order has been approved with us, you will receive an order confirmation by e-mail. Once the order has been dispatched, you will receive a shipping confirmation on e-mail including delivery details such as tracking id in order to track your shipment. In the event of a cancellation or changes to your order, you will be contacted by e-mail.
     
    1.2. Discrepancies
    We do our best to ensure that all information and content on the website is accurate at any given time. However, inaccurate information regarding prices, stock levels or content may occur. We reserve the right not to deliver in the event, that any of these parameters were incorrect at the time of receiving the order.
     
    1.3. Privacy
    When you have visited our website and accepting our cookies policy, various data will be available to us. All data including information provided at newsletter signup and checkout is for internal use only and will never be given or sold to any third parties.


     2. Payment and prices


    2.1. Credit/Debit cards (Epay)
    We accept card payment with Dankort, Visa, Mastercard and American Express. At checkout you will be asked to provide the card number, the period of validity and the CVC code. For your safety, we are using a security standard called 3-D Secure, developed by Visa and Mastercard. All information is encrypted using SSL encryption, which prevents unauthorised access to the card details. The 3-D Secure sometimes causes problems with credit cards issued overseas. Please do not hesitate to contact us on info@lateliermichaudcph.com if you encounter any difficulties. No credit card numbers are stored after a transaction have been carried out.
     
    2.2. Prices
    Being a Danish webshop our base currency is DKK. Foreign currencies and prices are all converted from our base currency. This also means that if you have chosen to shop in a foreign currency, it will be converted back to DKK once you finalize your order in the checkout flow. We are aware of how this is a confusing element for some customers, but unfortunately, it is a current limitation in our webshop system (Shopify).
    Please note that prices do not include transaction or delivery fees.
     

     3. Delivery

    3.1. Order handling
    All orders are processed and dispatched from our warehouse location in Copenhagen, Denmark. We will do our best to ensure a swift order handling, which usually means within 1-2 weekdays (with the exceptions of public holidays and weekends). Once your order has been dispatched you will receive a final order confirmation. Depending on the shipping destination we use one of the following couriers GLS or UPS.
    .
    3.2. Delivery time
    Your order will be dispatched within 1-2 weeks after you have received an order confirmation by e-mail. Issues such as payment authorization and customs clearance may cause delays.
     
    3.3. Delivery rates
    Denmark: 50 DKK
    Norway & Sweden: 100 DKK
    Europe: 250 DKK
    USA: 350 DKK
     
    3.5. Track and trace
    All our shipments are insured and will be available with a tracking number. Once your order has been dispatched and it has been registered by our courier, you will receive a track and trace number by e-mail or phone no. On rare occasions, the tracking number does not come through and in these cases dont hersitate to contact use for information about the package.
    Please bear in mind that valid identification might be necessary when receiving/collecting the package at a post office.
     

     4. Returns, exchanges and warranties

    4.1. Returns
    All goods ordered through our online store can be returned for a full refund within 14 days of receipt of goods. While the returned package is in transit it is under the customer’s responsibility. Therefore we always advice using a courier with a traceable service and recommend you to insurance your package, since L'atelier Michaud Cph won't be responsible for goods lost in transit. Please bear in mind that return expenses will not be refunded or covered by L'atelier Michaud Cph. Also returning the goods in person is not a viable option.
    To be eligible for a full refund you must return the product(s) in unused condition including original and intact labels and undamaged packaging. When returning any item, please contact us at info@lateliermichaudcph.com for a return form, print it and fill it out, and send the form along with the jewelry in original packaging to:
     
    L'atelier Michaud Copenhagen
    ATT: Pauline Michaud
    Vester voldgade 2, 5 tv
    1552, Copenhagen V
    Denmark
    Att.: RETURNS & REPAIRS *
     
    * For returns outside of EU, please remember to write “RETURNS & REPAIRS” visible on the outside of the box to ensure swift transit through any customs offices. By not doing so, there is a greater risk that your package will be withheld by customs.
     
    4.3. Exchanges
    We exchange goods bought online within 14 days of receipt. Please note that we are only able to offer size exchanges, which depends on our stock availability. The returning shipping costs are at your own expense, however, we will cover the outgoing shipping when sending you the exchanged product(s). Please send us an e-mail to receive a return form and send everything together  to the address listed under section 4.1.
     
    4.4. Warranty claims
    All products come with a 2 year warranty against faults in fabric and manufacture. This warranty covers production faults, not wear and tear from regular or daily use. If you believe you have a warranty claim, please contact us through e-mail. Please include order number, photos of the suspected fault and a description of the claim.
    Claims arising from the goods being damaged in transit must be notified to us within 7 days of receiving the package. Please provide order number and photos of the damaged product(s). You might be asked to return the product to us for examination. If that is the case the shipping expenses are covered by us.
    If the claim is approved we will first try and repair the product, alternatively, we will replace it with a new. If either the product is expired or sold out or the entire batch is faulty we will refund the value of the product. In no circumstances will the retail value of the product be exceeded.
    Claims regarding products bought at our retailers must go through them.
     

     5. Company information

    L'atelier Michaud Copenhagen
    Vester voldgade 2, 5 tv
    1552 Copenhagen V
    Denmark
    CVR/VAT no.: 40706240
    E-mail: info@lateliermichaudcph.com